VISA,MASTERCARD, ACCEPTED MONEY ORDERS, CASHIERS CHECKS OK
OVERSEAS INTL. SHIPMENTS:
WE WILL SHIP TO YOU!!! Due to recent problems with credit card fraud overseas, we can no longer accept credit cards from certain countries. You will be informed by e-mail after placing your order whether or not we can accept your credit card. Sorry for any inconvenience.
It's almost impossible to determine the exact rates for overseas shipments, however the guidelines below will give you a good idea of how much the shipment will cost. When you place an order, we will e-mail you a quote for shipping. We will send your shipment as soon as you confirm to us that the shipping quote is acceptable.
We can usually ship up to three snowboards and bindings in the same box for the same price. So get some friends together to save on shipping. Smaller items can be shipped by regular mail for less (this can take up to 6 weeks for delivery).
For most destinations in Europe, Asia, the Orient or Australia, a snowboard and bindings will cost about $147.00 US to ship. It is not necessary to clear your shipment through customs, however YOU WILL BE CHARGED any applicable TAXES and DUTIES charged by the delivery company when they deliver the shipment to your home. The shipment will take four to six business days from the time we confirm your order.
CANADA GROUND SHIPMENTS; Ground shipments to Canada usually take about 4 to 5 business days from the day they leave our warehouse, but they could take as long as 10 days to BC, NF or very rural locations. Please allow one day to process your order. We can not guarantee that your shipment will arrive on any exact date.It is not necessary to clear your shipment through customs, however YOU WILL BE CHARGED any applicable TAXES and DUTIES charged by the delivery company when they deliver the shipment to your home.
Returns & Exchanges
(RETURNS & EXCHANGES MUST EMAIL) Email: email@example.com
(PHONE ORDERS & PRODUCT INFO ONLY call 1-760.621.3699).
Standard Return Policy: Any brand new product purchased from Winter-Warehouse may be returned within 30 days for credit to card (to the card originally used), as long as it is unused, tags attached, and in its original condition. We do extend the 30 day policy for the Holidays. Any brand new product purchased from Winter-Warehouse between Oct/16 and Dec/31, may be returned by Jan/31. You must obtain a return authorization via email from firstname.lastname@example.org. Returns shipped without authorization will not be accepted. Refused packages will incur a return shipping fee.
Used Item Return Policy: Any used product purchased from Winter-Warehouse may be returned within 7 days for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original condition.
Because we offer the lowest prices on the planet we must charge a 20% restocking fee on all returned items. We love all the sports you do, and want to earn and keep your business. We are here to help and know that only the best customer service and policies will suffice. Thank you for your understanding.
Pack and seal your Pre-Paid return securely (in the original package if possible) and include the return authorization email. Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, FedEx or Insured Parcel Post for shipments.
Processing your return or exchange can take 2 to 3 weeks from the time it is received. All credits will be placed on the original payment method. Please allow 1-2 billing cycles for the credit to appear on your statement.
For additional information e-mail us at email@example.com
If an item that you ordered is temporarily out of stock, it will be back ordered.
Back ordered items will be shipped as soon as they become available.